Membership Management System Help

Visit the Membership Management System using the button below in order to join, renew, update your membership details or enrol in courses. (System will open in a new tab on your web browser.)

Open Membership Management System

Help / FAQ

I’ve forgotten my membership number / password / all my membership details, what do I do?

  1. If the membership management system is not already showing the login screen, click the Login link on the left side menu.
  2. Click the appropriate link near the bottom of the screen:
    • Forgot password: Fill in the form in order to receive a password reset email.
    • Forgot member number: Fill in the form in order to retrieve your membership number.
    • Forgot all login details: Fill in the form. Our Membership Coordinator or an office volunteer will contact you and assist you to retrieve your details.

How do I join?

Note: If you are or have ever been a member of U3A Hawthorn, do not join again. Follow the instructions under “How do I renew” below.
You can join online by:

  1. Click the Join link in the left side menu of the membership management system.
  2. Fill in the form and submit it.
  3. After you have joined, your new member number will be displayed, and you will also receive a confirmation email with your login details.
  4. You can then login to the membership management system.
  5. After enrolling in at least one course (see below), you can pay your membership fee.

For more details on memberships, or to join offline, visit the memberships page.

How do I renew?

You can renew your membership online by:

  1. If the membership management system is not already showing the login screen, click the Login link on the left side menu.
  2. Login with your membership number / email address and password.
  3. Enrol in one or more courses (see below).
  4. After enrolling in at least one course, your invoice will be displayed and you can then proceed to pay your membership renewal fee.

For more details on memberships, or to renew offline, visit the memberships page.

How do I enrol in courses and pay my membership fee?

  1. Login to the membership management system.
  2. Click the Courses link in the left side menu.
  3. Click on a course name to view details for that course: If you would like to enrol, click the Add to Cart button at the bottom of the course details.
  4. When you have finished selecting courses, click the ‘Cart’ link in the left side menu.
  5. Check the list of courses in your cart, and if you are happy to proceed, click the Checkout button.
  6. After successful checkout, your invoice will be displayed. If you have not already paid your membership fee for the current year, the invoice will include your membership fee: Please use one of the payment options listed on the invoice to make your payment.

I have other questions, or I need additional assistance

Our friendly office staff will be happy to help you out. Please get in touch with us, using any of the methods listed on our Contact Us page.

Downloadable User Guides